We’ve got your back.
We usually respond in 1-2 business days to service requests. To speed up the process, help us diagnose the problem by following our diagnosis guide below (optional).
Diagnosis Guide
Help us help you – if you would like quicker and more accurate service, please follow our guide below that can help us understand your problem.
I have an inverter without
a screen display
a screen display
I have an inverter with
a screen display
a screen display
Please log into the
“mySolarEdge” app. Open the menu in the top left and select “Inverter Status”
![Frame 30](https://goldinsolar.com/wp-content/uploads/2020/11/Frame-30.png)
When prompted, scan the QR code on your SolarEdge inverter. The QR code will be located on the top right side of the inverter.
![Frame 31](https://goldinsolar.com/wp-content/uploads/2020/11/Frame-31.png)
Move the inverter’s on/off/P switch (toggle switch) to the “P” position and release within two seconds.
![Frame 32](https://goldinsolar.com/wp-content/uploads/2020/11/Frame-32.png)
Please take a screenshot of this page and upload it above. This will help Goldin Solar diagnose your system more easily and offer you quicker response time.
![Frame 34](https://goldinsolar.com/wp-content/uploads/2020/11/Frame-34-1.png)
Please click the “OK” button under the display.
![Image from iOS (2) 1](https://goldinsolar.com/wp-content/uploads/2020/09/Image-from-iOS-2-1.jpg)
Then, take a picture of the three light display underneath the logo. Upload in the service form above.
![Image from iOS 1](https://goldinsolar.com/wp-content/uploads/2020/09/Image-from-iOS-1.png)
![image 129](https://goldinsolar.com/wp-content/uploads/2020/09/image-129.jpg)